This role is not about running training programs — it is about building a high-performance, sales-capable organization at scale. As Head of L&D, you will drive productivity, reduce time-to-productivity for new hires, and build leadership capability across levels. You will partner closely with business leaders to translate organizational goals into measurable capability-building interventions that directly impact revenue outcomes.
Key Outcomes
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Reduction in new hire time-to-productivity (Sales & Customer experience roles)
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Measurable improvement in productivity, customer retention & revenue per head
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Strong fi rst 90-day effectiveness of new hires
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High adoption and effectiveness of LMS and digital learning interventions
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Demonstrable ROI on all L&D initiatives
Key Responsibilities-
Sales Capability & Frontline Productivity
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Design and implement scalable training programs focused on improving efficiency of customer facing roles.
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Build structured new hire training journeys (0–90 days) to accelerate readiness
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Continuously refine training based on on-ground performance data and feedback loops
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Training Needs Analysis Business Impact
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Drive a data-led Training Needs Analysis (TNA) linked to business KPIs (sales, retention, productivity)
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Translate business problems into targeted capability-building interventions
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Move beyond training delivery to measurable performance improvement
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Learning Strategy & Execution at Scale
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Build and execute a company-wide L&D strategy aligned to growth goals
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Design blended learning journeys across: Classroom, On-the-job coaching, Digital learning, Manager-led capability building
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Ensure consistent learning experience across multiple locations
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Leadership Development & Talent Pipeline
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Build structured programs for first-time managers, and high-potential talent
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Design and implement succession planning frameworks for critical roles
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Strengthen manager capability to coach and develop teams on the ground
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Learning Systems & Digital Transformation
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Implement and drive adoption of an LMS platform to enable scalable, trackable learning
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Use data analytics to track:
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Training effectiveness
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Productivity improvement
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Capability gaps
Build dashboards linking learning inputs- business outputs
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Organizational Effectiveness & Culture
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Drive initiatives around performance culture, leadership behaviors, and employee engagement
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Partner with HR and business leaders to embed continuous learning culture
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Lead change management initiatives linked to capability building
Experience & Qualifications-
10–15 years of experience in L&D & organizational development
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Experience in sales-led widely distributed organizations (telecom, BFSI, FMCG, retail, etc.) preferred
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Strong expertise in:
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Instructional design
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Training delivery
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Learning systems (LMS)
