Lakshmi Hyundai is looking for an experienced and result-oriented Sales CRM Manager to lead the Customer Relationship Management function for the Sales department. The ideal candidate will be responsible for lead management, customer engagement, team supervision, CRM process compliance, and improving customer satisfaction while supporting the achievement of sales targets.
Key Responsibilities
- Manage and lead the Sales CRM team across dealership operations.
- Ensure timely follow-up on all sales inquiries and leads from all sources.
- Monitor lead conversion, response time, and follow-up quality.
- Develop and implement CRM strategies to improve customer satisfaction and retention.
- Coordinate with Sales Managers and Sales Consultants to maximize lead conversion.
- Analyze CRM reports, sales funnels, and customer feedback to identify improvement opportunities.
- Ensure accurate and timely updating of customer data in the CRM system.
- Conduct customer satisfaction (CSI) surveys and resolve escalated customer concerns.
- Train, mentor, and monitor the performance of the CRM team.
- Prepare daily, weekly, and monthly MIS and management reports.
- Ensure adherence to Hyundai and dealership CRM processes and quality standards.
Preferred Candidate Profile
- Bachelor's degree in Business Administration, Marketing, or any Graduate.
- 3–7 years of experience in CRM, Customer Relationship Management, or Sales Operations, preferably in the automobile industry.
- Strong leadership and team management skills.
- Excellent communication, customer service, and problem-solving abilities.
- Proficiency in MS Excel, CRM software, and reporting tools.
- Ability to work in a target-driven and fast-paced dealership environment.
Key Skills
- Sales CRM
- Lead Management
- Team Management
- Customer Relationship Management
- Customer Satisfaction (CSI)
- Sales Coordination
- Reporting & MIS
- CRM Software
- Customer Retention
- Communication Skills
- Automobile Industry
Job Type: Full-time
Location: Bengaluru (Hebbal, Hennur & Whitefield)
Benefits:
- Best-in-industry salary
- Attractive incentives
- Career growth opportunities
- PF, ESI & other statutory benefits
- Training and leadership development
Pay: ₹35,000.00 - ₹420,000.00 per month
Benefits:
Work Location: In person
