Job Summary:
We are seeking a reliable and organized Dispatch Operator to coordinate daily operations by receiving service requests, dispatching personnel or drivers, monitoring job progress, and maintaining accurate records. The ideal candidate has excellent communication, multitasking, and problem-solving skills and can work effectively in a fast-paced environment.
Key Responsibilities
- Receive and process incoming service requests via phone, email, or dispatch software.
- Assign jobs to drivers, technicians, or field staff based on availability, location, and priority.
- Monitor the status of dispatched personnel and ensure timely completion of assignments.
- Communicate schedule changes, delays, and emergency updates to customers and team members.
- Maintain accurate dispatch logs, job records, and daily activity reports.
- Coordinate with supervisors and other departments to optimize workflow.
- Resolve scheduling conflicts and respond promptly to unexpected situations.
- Track vehicle or personnel locations using GPS or dispatch systems, when applicable.
- Ensure compliance with company policies, safety procedures, and operational standards.
- Provide excellent customer service by responding professionally to inquiries and concerns.
Required Qualifications
- High school diploma or equivalent (associate degree is a plus).
- Previous experience in dispatching, logistics, transportation, customer service, or operations is preferred or asset.
- Strong verbal and written communication skills.
- Excellent organizational and time-management abilities.
- Ability to multitask and remain calm under pressure.
- Proficiency with Microsoft Office (Word, Excel, Outlook) and dispatch or scheduling software.
- Strong attention to detail and problem-solving skills.
Pay: ₹20,000.00 - ₹30,000.00 per month
Education:
Work Location: Remote
