Key Responsibilities
- Maintain and update customer and party information in the CRM system.
- Add and manage new customer/party records.
- Record and track customer orders, follow-ups, and communications.
- Monitor pending customer follow-ups and ensure timely action.
- Track order status from Order Received → Confirmed → Dispatched → Delivered.
- Record customer complaints and coordinate with the concerned team for resolution.
- Coordinate with the Sales, Purchase, Accounts, Godown, and Dispatch teams.
- Maintain accurate records of sales-related activities in the CRM.
- Prepare daily, weekly, and monthly CRM/MIS reports.
- Monitor pending orders, follow-ups, complaints, and other important activities.
- Provide timely updates to management regarding pending and completed tasks.
- Ensure that all CRM data is accurate, complete, and updated regularly.
- Support the sales team in maintaining good customer relationships.
- Follow up with customers whenever required and ensure proper communication.
Pay: ₹13,000.00 - ₹18,000.00 per month
Work Location: In person
