Key Responsibilities
- Handle inbound and outbound calls from US customers regarding QuickBooks products and services.
- Provide technical support for QuickBooks Desktop and QuickBooks Online.
- Troubleshoot installation, activation, subscription, update, migration, backup, and performance-related issues.
- Assist customers with company file setup, data restoration, and software configuration.
- Diagnose and resolve software errors while ensuring a positive customer experience.
- Escalate complex technical issues to senior support teams whenever required.
- Educate customers on QuickBooks features, best practices, and product functionality.
- Maintain accurate customer interaction records and update CRM/ticketing systems.
- Meet quality, productivity, customer satisfaction, and resolution targets.
- Follow company processes, compliance standards, and documentation procedures.
- Stay updated with the latest QuickBooks releases, features, and support procedures.
Required Skills
- Excellent verbal and written English communication skills.
- Strong troubleshooting and problem-solving abilities.
- Basic understanding of accounting principles and bookkeeping.
- Knowledge of QuickBooks Desktop and QuickBooks Online is preferred.
- Familiarity with Windows operating systems and remote support tools.
- Ability to handle customers professionally in a fast-paced environment.
- Strong analytical, listening, and customer service skills.
- Experience using CRM and ticket management systems.
Pay: ₹40,000.00 - ₹80,000.00 per month
Benefits:
Work Location: In person
