RETAIL SALES OFFICER
JOB RESPONSIBILITIES:
1. Provide inputs to the Area Managers and Cluster Manager to consolidate the potential sales on the stores and develop the annual business targets.
2. Develop and implement reporting & review mechanisms to track operational performance and ensure course correction & corrective action, as appropriate.
3. Drive the Sales plans, monitor and analyse the sales data in coordination with the Sales Staff to ensure that the store targets are met.
4. Ensure adequate level of staffing in the store as per store manpower matrix and take appropriate actions accordingly; ensure that duties, responsibilities and targets are cascaded appropriately and effectively monitored.
5. Monitor the indents for the stock based on the options shown by the symphony systems and ensure optimization.
6. Ensure adherence of the staff to the Code of Conduct viz. Rules & Regulation, Morning Meeting, Confidentiality, Attendance, Leave, Dress Code, Uniform, Accommodation, Mess, etc.
7. Anchor periodic customer meets for birthdays, anniversaries, dormancy drives etc. and ensure maximum customer
8. Manage the store operations in the store in coordination with all the relevant stakeholders.
9. Ensure the maintenance of stock level and its replenishment as per the sales and customer preferences. Asses the ageing of stock and product Mix as per the market preferences within the store and coordinate with the merchandising team for optimization.
10. Manage customer queries and complaints as per the company guidelines; Identify and engage with high profile and regular customers to extend better services.
11. Ensure implementation of lean retaining principles in the store.
12. Ensure pay-out of the incentive to the store staff as per individual performance with coordination from the relevant teams.
13. Conduct training need analysis in the store and nominate staff to undergo re-training when required.
14. Ensure resolution of customer complaints and ensure quick resolution by engaging with the relevant teams.
15. Drive a culture of diversity, performance and transparency in the store and ensure the employees in the store are engaged.
16. Mentor and develop staff using a supportive and collaborative approach.
JOB REQUIREMENTS:
1. Customer Centricity
2. Any Graduates or Post Graduates
3. 4-6 Years of experience in Retail
4. Strong Knowledge in Retail Metrics or KPIs
5. Excellent Communication Skills
6. Target Planning
7. Experience in Store Operations
Pay: ₹12,000.00 - ₹14,000.00 per month
Work Location: In person
