Position: Telecollections Executive
Department: Collections / Recovery
Location: [Location]
Employment Type: Full-Time
Experience: 0–3 Years
Reporting To: Collection Team Leader / Collection Manager
Job Summary
The Telecollections Executive is responsible for contacting customers through telephone calls to follow up on overdue payments, understand reasons for non-payment, negotiate payment commitments, and achieve assigned collection targets.
The role requires excellent communication, persuasion, negotiation, follow-up, and customer-handling skills while maintaining professionalism and compliance with company collection policies.
Key Responsibilities
Customer Calling & Follow-Up
- Make outbound calls to customers with pending, overdue, or missed payments.
- Inform customers about outstanding amounts, due dates, and payment options.
- Follow up regularly on promised payment dates.
- Handle inbound customer calls related to outstanding payments.
- Explain account/payment details clearly and professionally.
- Follow up on broken promises and missed commitments.
CONTACT
YUKTA B - 9036024456
Email - [email protected]
Pay: ₹19,000.00 - ₹30,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
