Role description
- Provide L2 operational support for IAM and PAM environments.
- Administer, monitor, and troubleshoot privileged access management platforms and access management services.
- Manage privileged access to enterprise servers, applications, and infrastructure systems.
- Perform privileged account lifecycle management, including onboarding, modification, and deprovisioning.
- Support Secure Remote Access solutions and troubleshoot user access and connectivity issues.
- Configure and maintain access controls based on RBAC requirements and approved access models.
- Investigate and resolve authentication, authorization, and privileged access-related incidents.
- Monitor access activities and support governance, compliance, and access review processes.
- Collaborate with Infrastructure, Security, Network, Cloud, and Application teams to resolve access-related issues.
- Handle incidents, service requests, and change activities in accordance with ITSM processes.
- Participate in critical incident troubleshooting and resolution activities.
- Maintain operational documentation, SOPs, runbooks, and knowledge articles.
- Support audit activities and ensure adherence to security and access control policies.
- Coordinate with advanced support teams and vendors for escalations and issue resolution.
- Identify opportunities to improve operational efficiency and automate access management processes.
Required Skills
- Secure Remote Access
- RBAC
Why Join UST
UST partners with global enterprises to deliver technology-led solutions and digital transformation initiatives. At UST, you will work on innovative technologies, collaborate with global teams, and contribute to impactful enterprise programs while benefiting from continuous learning, professional development, and career growth opportunities.
Skills
IAM, PAM, Secure Remote Access, RBAC
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
