Profile Summary:
Benchmark Incentive & Leisure Travels Pvt Ltd, a leader in the Indian travel industry, is seeking a seasoned and meticulous Manager for MICE Operations to join our corporate travel division in Bengaluru. We are looking for an experienced leader with 7-10 years of hands-on experience in the end-to-end operational management of high-stakes domestic and international MICE projects. The ideal candidate is a master of logistics, an expert coordinator with global partners, a sharp negotiator, and an inspiring team leader who thrives on flawless execution. You will be the operational architect responsible for transforming complex client requirements into perfectly delivered realities, managing everything from global vendor negotiations to on-site crisis management. If you have a proven track record of leading a team and executing world-class corporate movements, we invite you to apply.
Role Overview:
As the Manager of MICE Operations, you are the operational backbone of our MICE division. You will take the lead after a project is sold, assuming full responsibility for its successful planning, execution, and closure. This is a senior leadership role that involves managing a dedicated operations team, overseeing complex logistics for both domestic and international projects, and ensuring complete client satisfaction through impeccable service delivery. You will be accountable for budget adherence, supplier performance, and the overall success of every MICE group movement.
Key Responsibilities:
- End-to-End Project Management:
- Take complete ownership of projects post-handover from the sales team, from initial planning to final billing and reporting.
- Develop detailed critical path timelines, operational checklists, and project plans for each MICE group.
Manage project budgets meticulously, ensuring cost control and profitability targets are met.
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- Team Leadership & Development:
- Lead, mentor, and manage a team of MICE operations executives, delegating tasks and overseeing their performance.
- Foster a culture of excellence, proactivity, and teamwork within the operations department.
- Supplier & Partner Coordination:
- Source, negotiate with, and manage a global network of partners and suppliers, including Hotels, Airlines, Destination Management Companies (DMCs), Restaurants, and Activity Suppliers.
- Liaise and coordinate effectively with national and international Tourism Boards to gather information, support, and resources for various destinations.
- Draft and manage contracts with all partners, ensuring favourable terms and conditions.
- Continuously evaluate vendor performance to maintain our high standards of quality.
- Logistics & Operational Execution:
- Oversee all logistical components, including group flight bookings, visa processing, travel insurance, accommodation arrangements, and ground transportation.
- Coordinate with clients and internal teams for all on-ground requirements, including venue setup, audio-visuals, F&B, entertainment, and social events.
- On-site Management & Client Servicing:
- Lead or supervise on-site execution for key MICE projects, acting as the primary point of contact for senior client stakeholders.
- Demonstrate exceptional problem-solving skills, handling any on-ground issues or emergencies calmly and effectively.
- Financials & Reporting:
- Oversee the preparation of post-event reports, client feedback forms, and final financial reconciliations.
- Create and deliver clear, professional presentations for internal reviews and client updates.
Required Skills and Qualifications:
