Role descriptionSkills / Qualification
6+ years working as SAP CRM technical consultant
Design, Development, Deployment and 3rd level support
Design, Development and Deployment of User Stories as per the Sprint Plan
Resolve the 3rd level support issues
Expertise in designing, building, and optimizing sophisticated marketing automation programs, customer lifecycle campaigns, and personalized recommendation strategies.
Hands-on experience with setting up and managing various marketing channels within Emarsys (email, SMS, web, mobile push)
Demonstrate deep, hands-on knowledge of the Emarsys API endpoints. Must be able to test/troubleshoot API calls for creating contacts, triggering events, and pushing transaction data in real-time. Understands WSSE authentication.
Understand, configure, and guide web teams on deploying Emarsys Web Extend JavaScript tracking scripts. Must be able to validate and debug the data being passed (user ID, product views, cart contents).
In-depth knowledge of relevant data objects in SAP S/4HANA (e.g., Business Partner/Customer Master, Sales Orders, Product Master) and their mapping to the Emarsys data model.
Experience with middleware platforms, especially SAP Integration Suite (Cloud Integration/CPI), for building, monitoring, and managing the integrations between systems.
Configure and manage data imports via SFTP, including understanding file formats, field mapping, and automation schedules for bulk data loads.
Testing and Bug Fixing, Training
Participate in Daily Scrum, Unit Testing, System Integration Testing and User Acceptance Testing as per Sprint Plan, Defect Fixing and Key User Training as per the Project Plan
Documentation and Status Reporting
Deliverables Status Reporting, Documentation
sap crm,emarsys,a/b testing,gdpr,sap s/4hana,ccpa,wsse authentication,marketing automation,data synchronization,customer lifecycle campaigns,email marketing,sms marketing,web marketing,mobile push marketing
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
