Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : O9 Solutions
Good to have skills : NA
Minimum
5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous engagement with complex software environments to maintain system reliability and support business continuity through effective troubleshooting and problem resolution.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with cross-functional teams to ensure timely resolution of application issues.
- Monitor system performance and implement improvements to enhance stability and efficiency.
- Mentor junior team members by sharing knowledge and best practices to foster professional growth.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in O9 Solutions.
- Strong analytical and problem-solving abilities to diagnose and resolve complex software issues.
- Experience with application monitoring and incident management tools.
- Ability to work collaboratively in a team environment and communicate effectively with stakeholders.
- Familiarity with software lifecycle processes and support methodologies.
- Capability to document technical issues and solutions clearly for future reference.
Additional Information:
- The candidate should have minimum 5 years of experience in O9 Solutions.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
