Job Title: Support Executive
Department: Support Department
Company: Nakshatra Solutions
Reports To: Support Head
Job Summary:
The Support Executive is responsible for providing timely and effective technical and customer support to clients. The role involves handling queries, resolving issues, maintaining service quality, and ensuring customer satisfaction.
Key Responsibilities:
- Customer Support
- Handle customer queries via call, email, or chat.
- Provide accurate information about products/services.
- Ensure quick resolution of issues.
- Technical Assistance
- Provide basic troubleshooting support for software/hardware issues.
- Coordinate with the technical team for complex problems.
- Ticket Management
- Log and track all customer issues in the system.
- Maintain proper records of interactions and resolutions.
- Follow up with clients until closure.
- Client Coordination
- Maintain strong communication with clients.
- Provide updates on issue status and resolution timelines.
- Documentation & Reporting
- Maintain daily work reports.
- Prepare MIS reports on tickets, complaints, and resolutions.
- Process Adherence
- Follow SOPs and company policies.
- Ensure service quality standards are maintained.
Required Skills:
- Good communication skills (English, Marathi, Hindi)
- Basic technical knowledge /Tally/IT/software support preferred)
- Problem-solving ability
- Time management and multitasking
- Customer handling skills
Qualification:
- Graduate in any field (BCOM & IT preferred)
Experience:
- 0–2 years (Freshers can apply)
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Work Location: In person
