Location:
Noida Sector 62, UP, IN, 201309
Salary:
Nil
Division:
Group Operations
Department:
Publishing and Content Operations
Job Title
Title: Team Leader – Content Delivery Control
Department: Publishing and Content Operations (Operations – Content Delivery)
Location: Sector - 62,Noida, India
About the Role
Introduction – the ‘why’
This is an excellent opportunity to step into a senior leadership role within the ELT (English Language Teaching) Content Operations function, playing a central role in delivering high-quality educational products globally. The position offers strong visibility, cross-functional collaboration, and the chance to influence delivery processes, team development, and operational excellence.
This role represents a positive career move for individuals seeking to expand their people leadership and operational management experience in a global publishing environment. You will contribute to the delivery of approximately 1500 print and digital products annually, supporting OUP’s mission to deliver high-quality educational content at scale.
The role is particularly engaging due to its combination of team leadership, project delivery, stakeholder engagement (UK and global teams), and continuous improvement initiatives including automation and workflow optimization. You will work closely with Content Operations Managers, Delivery Team Managers, and ELT product squads using tools such as ClickUp and various publishing systems.
Opportunity – the ‘what’
In this role, you will supervise and lead a team of Content Delivery Controllers supporting frontlist and backlist ELT products, ensuring smooth and timely delivery of digital and print assets.
Key responsibilities include:
Managing and supporting a team of Content Delivery Controllers, ensuring well-being, performance, and effective task execution
Allocating work and monitoring progress using ClickUp, ensuring fair workload distribution and timely completion
Providing on-site guidance, resolving blockers, and maintaining clear communication with UK-based stakeholders
Supporting delivery of product and asset workflows, ensuring quality, accuracy, and adherence to deadlines
Overseeing workflows and ensuring efficient use of systems, with escalation to technical teams where required
Representing the team in meetings with senior stakeholders, contributing insights, resolving conflicts, and driving improvements
Supporting recruitment, onboarding, appraisals, performance management, and disciplinary processes
Managing local operational responsibilities including HR coordination, facilities, onboarding logistics, and team engagement
Identifying and fulfilling training needs, building capability through coaching and skills development frameworks
Driving continuous improvement initiatives, including automation and process optimisation
Participating in project kick-offs and explaining delivery workflows to stakeholders
Impact of the role:
Ensures timely, budget-compliant, and high-quality delivery of ELT digital products
Strengthens collaboration between Noida and UK teams
Enhances operational efficiency and scalability through process improvements
Builds a high-performing, engaged team contributing to organizational success
About You
Essential Criteria
Fluency in written and spoken English
Experience leading a team and/or coaching and training others
Strong organizational, project management, and time management skills
Ability to communicate effectively with a wide range of stakeholders
Proven ability to manage workloads, meet deadlines, and monitor team performance
Desirable Criteria
Knowledge of cross-format publishing, ELT, or education publishing
Experience supporting process improvement or change initiatives
Experience working with third-party content creation suppliers and contracts
Experience using ticketing systems or workflow management tools (e.g., ClickUp)
Knowledge of asset preparation and digital content delivery
Experience working with publishing systems and digital production workflows
Queries
Please contact
[email protected] with any queries relating to this role.
Salary
Dependent on skills and experience
Please apply on Careers.oup.com.
We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.
Job Category:
Support & Operations
