Job SummaryWe are looking for a proactive and customer-focused Sales Customer Support Executive to assist customers throughout the sales process. The role involves handling customer inquiries, preparing quotations, processing orders, coordinating with internal teams, and ensuring a smooth customer experience from inquiry to delivery.
Key Responsibilities
- Respond to customer inquiries via phone, email, WhatsApp, and CRM.
- Understand customer requirements and provide suitable product recommendations.
- Prepare and send quotations based on customer requirements.
- Follow up on quotations to convert inquiries into sales.
- Process customer orders accurately and coordinate with the operations team.
- Coordinate with warehouse, procurement, and logistics teams to ensure timely dispatch.
- Update customer interactions, quotations, and order status in the CRM.
- Resolve customer concerns related to orders, pricing, availability, and deliveries.
- Build and maintain strong relationships with existing customers.
- Assist the sales team in achieving monthly sales targets.
- Coordinate with vendors and internal departments for product availability.
- Maintain accurate customer records and prepare daily activity reports.
- Ensure high customer satisfaction through prompt and professional support.
Required Skills
- Excellent communication skills in English and Kannada and Hindi
- Strong customer handling and relationship management skills.
- Good negotiation and follow-up skills.
- Proficiency in MS Excel, Word, and Outlook.
- Basic knowledge of CRM software.
- Ability to multitask and work in a fast-paced environment.
- Strong problem-solving and coordination skills.
Preferred Qualification
- Bachelor's Degree in Commerce, Business Administration, or any discipline.
- 1+ years of experience in Customer Support, Sales Coordination, Inside Sales, or B2B Sales Support.
- Experience in the electrical, industrial, or e-commerce industry is preferred.
Key Performance Indicators (KPIs)Inquiry response time.
- Quotation turnaround time.
- Quotation-to-order conversion rate.
- Order processing accuracy.
- Customer satisfaction (CSAT).
- Follow-up completion rate.
- CRM data accuracy.
- Repeat customer business.
Pay: From ₹23,000.00 per month
Work Location: In person
