- Make outbound calls to prospective customers to promote products/services and generate leads.
- Handle inbound customer inquiries, resolve queries, and provide accurate information.
- Maintain and update customer databases with details of interactions and follow-ups.
- Achieve daily/weekly/monthly call and conversion targets.
- Follow scripts and company guidelines while ensuring a professional and courteous approach.
- Escalate unresolved issues to the appropriate departments.
- Collect and record customer feedback to support service improvement.
- Coordinate with the salesteam for lead nurturing and closing.
Required Skills & Competencies
- Excellent verbal communication and active listening skills.
- Aggressive caller - Target oriented
- Ability to handle rejection and remain motivated.
- Strong persuasion and negotiation skills.
- Basic computer knowledge (MS Office, CRM tools, etc.).
- Fluency in English, Hindi and any other regional language of India
- Good organizational and time-management skills
Job Type: Full-time
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Application Question(s):
- Which school and college did you attend?
- Are you comfortable working in a tele-calling voice process profile?
- Which languages do you speak?
- Are you proficient in English communication?
- Have you previously worked in a tele-calling profile?
- If you have worked in a tele-calling job, how many calls did you make in a day?
Work Location: In person
