We are seeking a Customer Relationship Management (CRM) Specialist to ensure our clients receive the highest level of service and satisfaction. The ideal candidate will manage client relationships by overseeing order fulfilment, addressing client queries, and ensuring after-sales satisfaction. This role requires a proactive problem-solver with strong communication skills and the ability to understand and resolve client issues efficiently. Key responsibilities include utilizing analytical skills to improve customer experiences, strong follow-up abilities, and implementing CRM strategies to drive client retention.
Qualifications:
· Minimum 3 years of experience in Customer Relationship Management (CRM) and post-sales service
· Analytical skills and project management expertise
· Strong follow-up abilities with a polite, customer-focused disposition
· Previous experience in the lifestyle or design industry is a plus
· Bachelor’s degree in Business Administration or a related field
· Ability to understand client needs and respond effectively
· Strong communication skills
· Availability for client calls as needed
Additional Details:
· Location: IMT Manesar
· Willingness to relocate/Commute 6 days a week
· Salary: ₹21,000 - ₹28,000 (Negotiable for the right fit)
Job Type: Full-time
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Leave encashment
- Paid sick time
- Paid time off
Ability to commute/relocate:
- Manesar, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Experience:
Language:
Location:
- Manesar, Gurugram, Haryana (Required)
Work Location: In person
