The application process at Surabhi is very simple and straight forward. If you have directly landed on the page, first feel free to learn more about us and positions available.
A member of our talent acquisition team will review your submission and it your experience and skills aligns, we will reach out to you and schedule a call to have a conversation.
Job Location – Mumbai Western Suburb : Kandivali (E)
What are we looking for / Job Description
We are looking for Client Relationship Managers to join our team. If you are from a servicing industry and have some understanding of finance, or have an worked in client relationship manager role for an financial services firm and enjoy interacting with people then this position is just for you.
Key Responsibilities
- Build positive and productive relationships with clients for business growth.
- Schedule regular meetings, discussions, teleconferences and visit client offices to strengthen the relationships.
- Understand client needs and customize existing business programs to meet their needs.
- Provide client support and handle client communications effectively.
- Manage and close client businesses to achieve profitability.
- Maintain existing clients and generate new clients to achieve revenue goals.
- Address client concerns promptly and professionally.
- Inform clients about company products, services and promotions.
- Discuss business contracts and cost with clients.
- Ensure that client requests are handled timely and accurately.
- Develop new strategies to improve client satisfaction.
- Maintain up-to-date knowledge about company products and services.
- Answer clients’ questions, address concerns and resolve them as per SLAs
- Building and maintaining your client base.
Qualifications required
- Bachelor’s degree in business, finance or related field.
- Great interpersonal and communication skills, written and spoken English is must.
- Prior experience with customer service or similar role
- Proficient in Word, Excel, Outlook and PowerPoint, Social Media tools like Linked In, Facebook etc
- Critical thinker and problem-solving skills
- Good time-management skills
- Team player
