Provide technical support for desktops, laptops, printers, monitors, and other peripherals.
Troubleshoot and resolve issues related to Windows operating systems and Microsoft Outlook.
Perform hardware and software installations, configurations, upgrades, and updates.
Diagnose and resolve basic network connectivity and remote access issues.
Support virtual desktop environments and remote support tools when required.
Monitor server health and performance using standard monitoring tools.
Provide conference room and A/V support, including projectors, video conferencing systems, microphones, and speakers.
Respond to user requests through phone, email, chat, and in-person support channels.
Utilize ticketing tools, knowledge base articles, and vendor documentation for issue resolution.
Escalate unresolved or complex issues to senior support teams or vendors.
Maintain accurate documentation of incidents, resolutions, tickets, and support activities.
Ensure timely communication and updates to users throughout the support process.
Provide guidance to users on basic IT best practices and troubleshooting techniques.
Stay updated with the latest desktop support technologies and workplace IT standards.
Strong knowledge of Desktop Support & End User Support.
Hands on experience with Windows OS Installations & Troubleshooting.
Outlook configuration and troubleshooting skills.
Hardware troubleshooting and PC/Laptop support experience.
Knowledge of remote support tools, ticketing tools, and SLA management.
Basic understanding of network troubleshooting and IT asset management.
Ability to provide VIP/User support in professional management
