Retail Operations Manager

Job details

Job Requirements

Key Roles & Responsibilities

1. Sales Analytics & Secondary Data Management

Collect, consolidate, and analyse
secondary sales data
from all international markets.
Provide structured inputs and insights to the
Category and Analytics teams
to support decision-making.
Establish dashboards and reporting mechanisms for ongoing performance tracking and corrective actions.

2. SOP Governance & Retail Project Management

Create, modify, review, and approve
Standard Operating Procedures (SOPs)
for international
Exclusive Brand Outlets (EBOs)
.
Lead and execute
retail projects
including New store openings, Store renovations, Store layout planning, Interior and design coordination
Manage these projects for both
EBOs and MBOs
, working closely with internal stakeholders and Business Managers.
Develop and institutionalize
retail performance metrics
for company-owned and partner EBOs.
Conduct regular reviews to ensure adherence to defined metrics.

3. Retail Operations, Compliance & Audits

Identify operational issues and glitches across company-owned and partner stores.
Approve and deploy
corrective and preventive measures
to ensure smooth store operations and sales continuity.
Demand Forecasting & Replenishment Planning: Collaborate with relevant teams to forecast demand as per usage of kits & VM elements & consumables, plan replenishments, and maintain optimum stock levels based on the collated indent. This indent has to be planned basis usage trends of the existing stock and retail expansion plans from business.
Warehousing & Supply Chain Management: Coordinate with CFA and supply chain team to ensure timely dispatch and receipt of VM materials. Close loop with the store teams on receipt of materials
VM Campaign support & New Store Opening: Liaise with creative for the campaign/NSO plan. Work with vendors on timely delivery & WH/logistics for dispatches. Close loop with retail teams.
Ensure
SOP & Commercial compliance
across markets.
Laison with BM’s and the legal team to ensure all the Business Agreements are in order

4. Training, Capability Building & Talent Pipeline

Work closely with dedicated trainers to create
selling and service training modules
in relevant local languages for EBOs and MBOs.
Develop and manage
training and refresher calendars
for each country.
Collaborate with Business Managers to ensure continuous upskilling of
company CROs
.

Work Experience

Key Skills & Competencies

Strong understanding of
retail operations
(EBOs & MBOs)
Data-driven mindset with experience in
analytics and dashboards
Ability to work cross-functionally with Sales, Marketing, Digital, VM, Finance, and IT teams
Strong stakeholder management and leadership skills

Preferred Experience