Key Responsibilities:
- Manage incoming and outgoing calls in a professional manner.
- Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
- Log customer interactions and track follow-ups.
- Offer timely and relevant solutions to resolve customer issues.
- Collaborate with team members to escalate and address more complex concerns.
- Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Types: Full-time, Permanent, Fresher
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
Work Location: In person
