Role description
Who we are:
Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.
UST is a mission-driven group of over 30,000+ practical problem solvers and creative thinkers in over 30+ countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.
With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world. Visit us at .
Delivery Manager
You Are:
The Delivery manager is accountable for end-to-end delivery and manage the operations and delivery for a 75 million portfolio and 400+ resources. The role requires a seasoned delivery leader who can also act as the operations leader, while maintaining a strong partnership with onshore leadership and client stakeholders.
The Opportunity:
- Manage the operations for a large 400‑member portfolio
- Manage end‑to‑end offshore delivery for 75 million accounts, ensuring smooth execution across all workstreams.
- Work directly with onsite leaders and client stakeholders to handle escalations on billing, invoicing, bill-rates related issues
- Track and manage delivery execution and implement engineering excellence across the portfolio.
- Lead workforce planning, including hiring, onboarding, resource allocation, and overall team utilization.
- Guide and mentor managers, team leads, and delivery teams to ensure strong performance and leadership development.
- Drive process improvements, automation opportunities, and delivery efficiency initiatives across the portfolio.
- Ensure adherence to security, compliance, and audit requirements defined by the client and internal standards.
- Support growth opportunities within the account by identifying new needs, improving delivery maturity, and strengthening customer trust.
- Should have experience managing a 25 million + portfolio
What you need:
- Bachelors/Master’s degree in technology, Business, or Management (preferred).
- 15+ years of experience in delivery management, client relationship management
- Demonstrated ability to lead and develop a global organization of 400+ resources across multiple locations while driving high performance and employee engagement.
- Extensive experience delivering complex, large-scale programs and ensuring successful execution across multiple projects, clients, and business units.
- Strong track record of managing executive-level client relationships, influencing stakeholders, and driving customer satisfaction and business growth.
- Proven capability to drive operational excellence, delivery transformation, process optimization, and continuous improvement initiatives at scale.
What we believe:
We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone to champion diversity and inclusion, and to place people at the center of everything we do.
Humility:
We will listen, learn, be empathetic and help selflessly in our interactions with everyone.
Humanity:
Through business, we will better the lives of those less fortunate than ourselves.
Integrity:
We honor our commitments and act with responsibility in all our relationships.
Equal Employment Opportunity Statement
UST is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.
Skills
delivery management,portfolio management,operations excellence,client management,
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
