Job SummaryThe Sales & Customer Relationship Executive (CRE) is responsible for driving revenue growth while maintaining exceptional client relationships. This dual-focus role involves identifying new sales opportunities, cross-selling products, and ensuring high customer retention through proactive engagement and issue resolution.Core ResponsibilitiesSales & Revenue Generation
- Lead Conversion: Follow up on inbound inquiries and marketing leads via phone, email, and chat to convert them into paying customers.
- Upselling & Cross-selling: Analyze existing client profiles to recommend and sell complementary products, upgrades, or extended services.
- Target Achievement: Meet and exceed assigned monthly, quarterly, and annual sales volume and revenue targets.
- Product Demonstrations: Conduct virtual or in-person presentations to showcase product features and value propositions to prospective clients.
Relationship Management & Retention
- Client Engagement: Act as the primary point of contact for clients, building long-term trust and loyalty through regular check-ins.
- Account Renewal: Proactively manage account subscriptions or contract renewals to prevent client churn.
- Feedback Collection: Gather customer insights and reviews to share with product and marketing teams for continuous improvement.
Support & Administration
- Issue Resolution: Address and resolve customer complaints efficiently, collaborating with internal operations or technical teams when necessary.
- CRM Management: Maintain accurate, up-to-date records of all sales activities, pipeline stages, and customer interactions in the CRM database.
- Sales Pipeline Reporting: Prepare and present weekly reports on sales pipelines, conversion rates, and client satisfaction metrics.
Required Skills and QualificationsExperience & Education
- Education: Bachelor’s degree in Business, Marketing, Commerce, or a related field.
- Experience: 1–3 years of proven experience in inside sales, telesales, account management, or a combined sales-service role.
Technical Competencies
- Sales Tools: Proficiency with CRM software (e.g., Salesforce, HubSpot, Zoho) and sales pipeline tracking tools.
- Communication Media: Familiarity with modern helpdesk software, VoIP calling systems, and professional messaging platforms.
Soft Skills
- Persuasion & Negotiation: Strong ability to handle sales objections, negotiate pricing, and close deals successfully.
- Resilience: Highly self-motivated with a thick skin and a positive attitude toward hitting targets in a high-pressure environment.
- Communication: Flawless verbal and written communication skills to articulate product value clearly to diverse audiences.
Pay: ₹7,000.00 - ₹10,000.00 per month
Work Location: In person
