The Tech Lead – Problem Management is responsible for driving the identification, analysis, and remediation of recurring and systemic technology issues impacting service availability and stability. This role operates in a highvelocity global environment, partnering closely with Incident, Change, Engineering, and Infrastructure teams to eliminate root causes and reduce operational risk.
The role requires deep ITIL expertise, strong technical and systems understanding, and the ability to operate effectively within a 24x7x365 followthesun operating model, ensuring continuity, disciplined handoffs, and sustained problem resolution across regions.
