Job Description
Posting Start Date: 6/6/26
Offer ID: 2250
Unit: HM Clause
Job Title: Customer Service Officer
Job Location: Hyderabad
Contract type: Permanent
Job Description:
Function
Customer Service
Main Goal
Leverage the customer Support activities to sales team & Customers as per company policy.
Support sales team and is responsible for aiding assistance with respect to information sharing and support to customers regarding products / services.
Job description
Collaborate with customers, Sales team, Sales Planner, Finance, S&OP, Supply Chain
Provide necessary information to sales team as and when required.
Order placement to dispatch follows up for the assigned regions/customers.
Communicate with sales team regarding delivery timelines and update on open order status
Stock transfer process and proper documentation (Internal & External)
Strictly follow sales return policy guidelines and follow the process
Credit Note against, Sales return, schemes, discounts etc.
Sales Loss / Opportunity capturing in the system.
What we expect of you
Preferably JDE knowledge
Having good knowledge of MS Office (Excel)
Data Entry
Timely responses
Good relationship with the stakeholder functions
Good presentation and communication skills
Skills
Accountability
Collaboration
Entrepreneurship
Respect
Communication
Computer Skills
Customer Service
Customer Focus
Listening Skills
Managing for Results
Problem Solving/Analysis
Product Knowledge
Sales Team Support
Sense of Urgency
Technical Skills
Teamwork
Your benefits and working environment
Career Growth
Diversity and Inclusion
Gender Equality
Employee Wellness
Training and Development
Safer Workplace
Rewards and Recognition
Recruitment process
HM.CLAUSE committed to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive
Profile Screening
Phone screening
Interviews - 3 rounds
Offer Discussion
Offer Letter Issue
Background Verification
Pre Employment Medical Checkup
Onboarding
#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-Apply now
