Job Summary
We are seeking a proactive and technically skilled IT Support Specialist with at least 1 year of experience in technical support. The ideal candidate will be responsible for providing day-to-day IT assistance, troubleshooting hardware and software issues, managing cloud-based services, and supporting end users across the organization.
Key Responsibilities
- Provide first-level and second-level technical support to employees via phone, email, chat, and remote assistance.
- Diagnose and resolve hardware, software, network, and system-related issues.
- Manage and support cloud-based platforms such as Google Workspace and Microsoft 365.
- Assist with user account creation, password resets, access management, and security permissions.
- Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
- Support Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and Teams.
- Troubleshoot email, cloud storage, file-sharing, and collaboration platform issues.
- Maintain IT documentation, asset inventories, and support tickets.
- Assist with onboarding and offboarding of employees by setting up and deactivating user accounts and devices.
- Ensure compliance with company IT policies and security best practices.
- Escalate complex technical issues to senior IT personnel when necessary.
Required Qualifications
- Minimum 1 year of experience in IT Support, Technical Support, Help Desk, or a similar role.
- Strong knowledge of Google Workspace administration and troubleshooting.
- Experience with Microsoft 365 and Microsoft Office applications.
- Familiarity with cloud storage solutions such as Google Drive, OneDrive, Dropbox, or similar platforms.
- Basic understanding of networking concepts, including Wi-Fi, VPNs, TCP/IP, and DNS.
- Experience with Windows operating systems and basic MacOS support.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and customer service abilities.
- Ability to manage multiple tasks and prioritize effectively.
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
