Job Title: Software Support Executive
Location: Kannur, Kerala
Experience: Freshers to 2 Years
About the Role
Inexoft Technologies is looking for enthusiastic and customer-focused Software Support Executives to join our team. This role is ideal for fresh graduates and candidates with up to 2 years of experience who are interested in building a career in software support, client communication, implementation, and technical troubleshooting.
As a Software Support Executive, you will assist customers with software-related queries, provide technical guidance, troubleshoot issues, and ensure a smooth user experience. You will work closely with the development and implementation teams to resolve customer concerns efficiently and support software deployment activities.
Key Responsibilities
- Provide software support and assistance to customers regarding application usage and functionality.
- Handle customer queries through phone calls, emails, and remote support sessions.
- Diagnose and troubleshoot software-related issues and provide timely resolutions.
- Monitor and manage support tickets, ensuring proper follow-up and closure.
- Coordinate with the technical team to resolve complex customer issues.
- Assist with software installation, configuration, and implementation activities.
- Support client onboarding, training, and user guidance programs.
- Generate and customize reports as per client requirements.
- Visit client locations for support, implementation, and training activities when required.
Candidate Requirements
- Qualification: BCA, MCA, B.Sc Computer Science, B.Com, M.Com, or related fields.
- Freshers are highly encouraged to apply.
- Candidates with up to 2 years of experience in software support, technical support, or customer service can also apply.
- Preference will be given to candidates from Kannur and nearby locations.
Required Skills
- Good communication and interpersonal skills.
- Basic knowledge of computer applications and business software systems.
- Knowledge of SQL queries and database concepts.
- Knowledge of Crystal Reports and report customization.
- Strong problem-solving and analytical abilities.
- Ability to understand and troubleshoot software-related issues.
- Good coordination and customer-handling skills.
- Willingness to travel for client support and implementation activities when required.
Added Advantage
- Familiarity with ERP, billing, accounting, or business management software.
- Experience in software implementation and client training.
- Previous experience in software support or technical support roles.
Why Join Us?
- Excellent opportunity for freshers to start a career in the IT industry.
- Hands-on exposure to software support and implementation projects.
- Opportunity to work with ERP and business management solutions.
- Direct interaction with clients and real-world problem-solving experience.
- Supportive work environment with learning and career growth opportunities.
Fresh Graduates Welcome – Start Your Career with Inexoft Technologies!
Pay: ₹10,000.00 - ₹20,000.00 per month
Work Location: In person
