Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : O9 Data Integration
Good to have skills : NA
Minimum
3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to monitoring system performance, diagnosing problems, and ensuring smooth operation of critical applications. The position demands collaboration with different teams to maintain system stability and deliver timely solutions that support business continuity and efficiency.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
- Document findings and solutions to enhance knowledge sharing within the team.
- Assist in the continuous improvement of support processes and tools to increase efficiency.
- Provide timely updates and communicate effectively with stakeholders regarding issue status and resolution plans.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in O9 Data Integration.
- Strong analytical and problem-solving abilities to diagnose and resolve software issues effectively.
- Experience with monitoring and maintaining enterprise-level software applications.
- Ability to work with multiple system components and understand their interdependencies.
- Excellent communication skills to facilitate collaboration and clear reporting.
- Familiarity with troubleshooting methodologies and root cause analysis techniques.
Additional Information:
- The candidate should have minimum 3 years of experience in O9 Data Integration.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
