Plum is one of India’s science-first, vegan, premium beauty brand with a strong portfolio of skincare and haircare products. By smartly combining research-backed actives with the chemistry of botanical ingredients, Plum creates formulas that truly resonate. At the heart of everything, Plum has a simple message: 'We have chemistry - with each other, with our product & especially with our customer.’
The brand is driven by a strong leadership and investor team, focused on building value for people, the planet, and profit-sharing participants.
Purpose – Why does it Exist?
This role involves managing the relationship with the platform, driving marketing initiatives, analyzing data, and ensuring a seamless customer experience. The ideal candidate will possess a strong understanding of e-commerce, excellent communication skills, and a proven track record of consistently achieving sales targets.
Key Performance Indicators
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Sales - GMV, NC
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Market Share Optimization
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Strategic value seen in us by the channel partner
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Account Relationships
Key Responsibilities
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Serve as the primary point of contact for the respective channel, building and maintaining strong relationships.
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Negotiate and manage agreements, ensuring favorable terms and maximizing profitability.
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Plan and optimize budget allocation
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Collaborate with the platform to optimize product listings, promotions, and overall performance
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Responsible for generating maximum revenue from accounts handled
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Analyze sales data, identify trends, and make recommendations to improve performance.
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Collaborate with internal teams (e.g., supply chain, marketing) to ensure smooth order fulfillment and inventory management
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Monitor product availability, resolve any operational issues, and ensure a positive customer experience
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Planning and presenting reports on account progress, goals and initiatives with larger teams
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Track and analyse key performance indicators (KPIs) such as sales, revenue, and customer feedback
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Ensuring brand positioning across the accounts
Experience & Qualifications
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Graduate with 5 years of experience as a key account manager in a D2C start-up
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Able to multitask, prioritise and manage time efficiently
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Able to analyse data and sales statistics and translate results into better solutions
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Strong communication, negotiation, and relationship-building skills.
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Proficiency in Microsoft Excel and experience with e-commerce analytics tools.
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Ability to work independently, prioritise tasks, and manage multiple projects simultaneously
Location: Thane, Mumbai
