ROLE PURPOSE
We are looking for a People Experience & Happiness Officer to be the central point of contact for employees across locations for HR-related queries and support. The role will ensure employees feel heard, respected and supported by understanding concerns, coordinating with the right POC, following up for resolution and keeping employees informed until closure.
KEY RESPONSIBILITIES
- Act as the central contact point for employee HR queries across locations.
- Receive, understand and promptly acknowledge employee concerns.
- Coordinate with relevant HR/function POCs and take ownership until resolution.
- Maintain a centralized query tracker with ownership, status, timelines and closure.
- Proactively follow up with stakeholders and keep employees regularly updated.
- Escalate delayed, unresolved or critical matters to HR leadership.
- Ensure no employee query is missed, ignored or left without proper closure.
- Identify recurring concerns and highlight process gaps and improvement opportunities.
- Support employee engagement, happiness and experience initiatives.
- Remain available and responsive for urgent/critical employee matters outside regular working hours, including 24×7 support where required.
IDEAL CANDIDATE
- Extremely polite, humble, patient, calm and empathetic.
- Service-oriented with a genuine desire to help employees.
- Able to handle angry, impatient or difficult conversations professionally.
- A strong listener who understands concerns before responding.
- Takes ownership rather than simply redirecting queries.
- Excellent at follow-ups and stakeholder coordination.
- Highly organized and able to manage multiple queries simultaneously.
- Strong verbal and written communication skills.
- Comfortable interacting with employees across locations, functions and levels.
- Dependable, responsive and composed under pressure.
EXPERIENCE & QUALIFICATION
- 2–5 years of experience in Employee Experience, Employee Relations, HR Helpdesk, HR Success, HR Operations or a similar role.
- Experience handling employee queries in a multi-location organization preferred.
- Strong interpersonal and stakeholder-management skills.
What matters most: The right attitude, empathy, ownership and ability to make employees feel genuinely supported.
Pay: ₹200,000.00 - ₹600,000.00 per year
Work Location: In person
