Overview
The Associate Technical Lead – Microsoft Dynamics CRM is responsible for ensuring that the development team delivers high-quality solutions in alignment with established development guidelines, security standards, and documented specifications. This role includes mentoring developers, conducting peer reviews, and fostering a culture of continuous technical growth and excellence within the team.
In addition to providing technical leadership, the Associate Technical Lead will contribute to the ongoing maintenance and future feature development of Microsoft Dynamics 365 solutions supporting MUFG Pension & Market Services’ Superannuation Funds Contact Centres and CRM systems. The role requires hands-on experience in building and configuring Dynamics 365 solutions, along with the ability to collaborate effectively with Dynamics 365 Architects, business stakeholders, and senior IT leaders across all phases of the Software Development Life Cycle (SDLC), ensuring alignment with strategic business objectives.
Key Accountabilities and main responsibilities
Strategic Focus
- Lead project delivery by applying strong technical expertise to drive successful and timely outcomes.
- Contribute to project execution through effective resource utilization and proactive resolution of blockers.
- Participate in the full software development lifecycle, including development, testing, implementation, and documentation of solutions.
- Take ownership of designing and developing high-quality, quick-to-market IT solutions using Microsoft Dynamics 365 CRM within an Agile environment.
- Drive innovation by generating creative solutions to problems and identifying opportunities to enhance business services and processes.
- Demonstrate a strong commitment to continuous learning and professional growth.
- Strive for ongoing improvement in both technical proficiency and business domain knowledge.
Operational Management
- Design and develop high-quality, quick-to-market IT solutions within an Agile environment.
- Troubleshoot application issues, resolve coding bugs, and address performance bottlenecks.
- Coordinate with vendor partners to ensure timely and uninterrupted delivery of work.
- Contribute to the development of new team standards, methodologies, and processes to enhance the quality and efficiency of development efforts.
- Provide input on business processes to help deliver commercially viable and effective solutions.
People Leadership
- Engage with stakeholders and cross-functional teams to gather and analyze requirements for the development of effective IT solutions.
- Provide training, guidance, and support to junior developers and team members.
- Coach and mentor team members to strengthen specific technical and functional skills aligned with individual and business needs.
- Collaborate with internal teams to ensure timely completion of assigned tasks and promote effective use of technology for problem-solving.
- Lead and inspire the team to consistently deliver high-quality outcomes.
- Foster a culture of continuous improvement in both technical expertise and business acumen.
- Conduct timely reviews of team deliverables across all project phases—planning, analysis, design, development, and testing—and provide support as needed to enhance overall team performance.
Governance & Risk
- Ensure compliance with all relevant legal and regulatory requirements.
- Support MUFG Group assurance programs by promoting effective risk management and compliance practices.
- Contribute to the development of new team standards, methodologies, and processes to enhance the quality and efficiency of development work.
- Ensure adherence to industry standards and best practices in Microsoft Dynamics CRM development.
The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.
Experience & Personal Attributes
Experience
- Extensive hands-on experience (ideally 9–12 years) in software development on the Microsoft Dynamics platform, with strong programming expertise in C# and .NET.
- Hold a Bachelor’s degree or higher in Computer Science or a related Engineering discipline.
- Certified in Microsoft Dynamics 365, including the following certifications: MB-200, MB-210, MB-220, MB-230, MB-600, MB-700, and MB-901.
- Proficient in Azure, microservices architecture, Git or other version control systems, Azure App Services, Azure Functions, and Azure DevOps.
- Experienced in working with Dynamics 365 (CRM) SDK, JavaScript, AngularJS, and other JavaScript frameworks.
- Skilled in using Visual Studio IDE, with a solid understanding of SQL, JSON, AJAX, HTML, jQuery, and XML.
- Hands-on experience with SSRS, SSIS, Power BI, Entity Framework, and SQL Server.
- Demonstrated experience (4+ years) in implementing Microsoft Dynamics CRM, including customization and extension using JavaScript, C#, HTML5, CSS, and jQuery. Relevant CRM certifications are an added advantage.
- Well-versed in Agile Software Development Life Cycle (SDLC) methodologies, with proven experience working in Agile teams.
- Strong understanding of source control, unit testing, and continuous integration and build practices.
- Experience with system integrations, Agile project environments, and tools such as JIRA and Confluence.
- Familiarity with Dynamics CRM Portals or PowerApps Portals.
- Involved in at least one full-cycle implementation of Dynamics 365 CRM.
- Experience working with large systems integrators (SIs) is a plus.
- Knowledgeable in modern cloud patterns and practices.
- Azure experience is highly preferred.
Personal Attributes
- Excellent customer-facing skills, with the ability to build strong relationships and deliver exceptional service.
- Strong commitment to results, demonstrating dedication, dependability, and a proactive approach to addressing challenges and seizing opportunities.
- Advanced analytical capabilities, with a creative and detail-oriented mindset for solving problems and leveraging technology effectively.
- Effective problem-solving and decision-making skills, with the ability to identify, analyse, and resolve issues using sound judgment.
- Outstanding communication skills, both verbal and written, with the ability to influence, collaborate, and make a positive impact across teams and stakeholders.
MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.
By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.
MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.
