Join Fixorix – Kerala's Growing Home Services Platform
Fixorix is looking for a smart, organized, and proactive Office Operations & Workforce Coordinator to manage daily office operations, recruit technicians and workers, coordinate customer service requests, and supervise field operations.
If you enjoy coordinating people, solving problems, and working in a fast-growing technology company, we'd like to hear from you.
Key Responsibilities Recruitment & Workforce Management
- Recruit electricians, plumbers, carpenters, AC technicians, cleaners, painters, and other skilled workers.
- Conduct interviews and verify technician documents.
- Maintain an updated database of technicians and service providers.
- Coordinate onboarding and training.Customer Coordination
- Handle customer enquiries through phone, WhatsApp, and email.
- Assign jobs to technicians based on location and availability.
- Follow up with customers regarding appointments and service completion.
- Resolve customer complaints professionally.Site Coordination
- Coordinate with technicians during ongoing service jobs.
- Visit customer sites when required.
- Ensure quality of work and timely completion.
- Report service progress to management.
- Maintain daily reports and operational records.
- Coordinate schedules and workforce planning.
- Support management with daily operational activities.
- Prepare reports using Microsoft Excel and Google Sheets.Quality & Supervision
- Monitor technician performance.
- Ensure customer satisfaction.
- Maintain service quality standards.
- Resolve operational issues quickly.
RequirementsEssential
- Bachelor's Degree (Preferred)
- Good communication skills in English and Malayalam
- Basic computer knowledge
- Microsoft Office / Google Workspace
- Ability to coordinate multiple tasks
Preferred
- Experience in operations, administration, HR, customer support, or service coordination
- Experience recruiting labour, technicians, or field staff
- Experience using CRM software is an advantage
Skills
- Customer Relationship Management
- Staff Recruitment
- Team Coordination
Pay: ₹12,000.00 - ₹20,000.00 per month
Work Location: In person
