Content Strategy Lead & Client Success
Department: Content Strategy/ Client Servicing ; Operations
Employment Type: Full-time
Experience Required: 2–6 years
About the Role
We're looking for someone who currently sits at the intersection of content strategy and operations in their organization - someone who doesn't just manage client relationships but has actually shaped how content gets planned, produced, and delivered at scale.
This role goes beyond traditional client servicing. You'll own client relationships end-to-end, and you'll bring structure, process, and strategic thinking to how our content function operates - helping us build repeatable systems, sharper content planning, and stronger execution quality across accounts.
The ideal candidate has run point on content strategy and operations in a creative, media, or digital environment, and is now looking to combine that expertise with direct client ownership.
Key Responsibilities
Client Relationship; Strategy
- Act as the primary strategic point of contact for assigned client accounts
- Understand client business goals and translate them into content strategy and execution plans
- Build and maintain long-term client relationships based on trust, insight, and consistent delivery
- Identify opportunities for account growth, upsells, and expanded content mandates
- Handle client feedback and escalations with a solutions-first, ownership mindset
Content Strategy
- Define content direction, formats, and calendars aligned with client objectives
- Bring a point of view on what content should be created, not just how it gets delivered
- Continuously evaluate content performance and refine strategy based on results and feedback
Operations ; Execution Oversight
- Design and refine internal workflows for content planning, production, and approvals
- Coordinate with creative, design, and production teams to ensure timelines and quality standards are met
- Set up systems for tracking deliverables, capacity, and status across multiple accounts
- Identify process gaps and implement improvements to increase speed and consistency of delivery
- Share regular strategic and operational updates with internal stakeholders and leadership
Client; Account Management
- Ensure smooth onboarding, execution, and retention across accounts
- Manage multiple clients and competing deadlines without compromising quality
- Own the end-to-end client experience, from strategy conversations to final delivery
Required Skills & Qualifications
- 3–6 years of experience in content strategy, content operations, or account management within a creative, media, or digital environment
- Proven experience owning both the strategic (planning, direction) and operational (process, execution, coordination) sides of content
- Strong track record of managing client relationships with a strategic, consultative approach
- Experience building or improving content workflows, processes, or delivery systems
- Excellent communication and stakeholder management skills
- Ability to manage multiple clients, priorities, and deadlines simultaneously
- Detail-oriented with strong follow-through and a high sense of ownership
- Comfortable working in a fast-paced, collaborative, and evolving environment
- Problem-solving mindset with the confidence to suggest and drive better ways of working
What Sets This Role Apart
Unlike a typical client servicing role, this position is for someone who wants to shape how content is strategized and operationalized, not just coordinate it. If you're currently the person your team relies on to bring order, direction, and strategic thinking to content - and you want to pair that with real
Pay: ₹30,040.41 - ₹48,856.11 per month
Benefits:
- Paid time off
- Provident Fund
Work Location: In person
