Job Title: Assistant Vice President
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Our Global Service Centers are an integral part of Global Operations.
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Employees manage day-to-day customer transactions and processes for the global businesses.
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This may include transactions for our retail bank such as processing loans, credit cards, insurance, and mortgage applications, opening new accounts, and managing customer enquiries through contact centers and digital platforms.
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Employees in the Global Service Centers also run and manage operations for commercial bank customers. This includes processing credit applications, facilitating payments and managing the import and export transactions that enable customers to protect and grow their businesses through international trade.
In this role, you will:
Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)
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Responsible for overall management of the Liquidity Services team catering to global countries and multiple products, ensuring effective delivery of the Liquidity proposition. This includes Production (Operations BAU activities) and Deployment (UAT / PVT activities).
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Responsibility for planning, execution and sign off of User Acceptance Testing and Production verification testing of new products within GLS programme and deployment to new functionality to countries, as required.
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Overall management of operational framework for CoE including setup of procedures, quality checking model, management information reporting requirements, system setup and contingency preparedness.
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Responsible for Knowledge Transfers and health checks for major and minor releases.
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Responsible for ensuring that all teams across functional line continue to meet all PLAs – cut-offs, quality, Audit & Risk, Operational Efficiency etc.
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Responsible for building and maintaining effective relationships with the multiple stakeholders including the product teams / PCM teams / IT teams across regions and countries.
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Effective management and leadership of staff, including recruitment, training, development, motivation, and appraisal.
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Responsible for ensuring that appropriate and effective succession planning process is put in place.
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Overall supervision of the process performance involving people management and process improvement initiatives.
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Manage incidents caused by external factors through co-ordination and timely communication.
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Design, manage and report Liquidity Services performance. The reports must be accurate and in accordance with best practice, current regulatory requirements and agreed standards and time frames.
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Own financials across the functional line and drive cost transparency and economies of scale through deployment of standard TOM.
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Plan and manage ad-hoc tasks and queries raised by senior management to ensure relevant and timely response. Initiative, lateral thinking and the ability to see things from a management perspective is crucial.
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Responsible for ensuring that appropriate BRCM strategies are in place for all processes under their remit.
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Recognise and address risk and compliance issues.
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Responsible for ensuring that Operational Risk / Compliance / Audit requirements are taken care of in activities undertaken and within the Liquidity CoE.
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Liaise proactively with relevant stakeholders and Compliance teams to identify and facilitate observance to Compliance requirements (GR and relevant Country Compliance requirements) for GLS CoE.
Leadership & Teamwork
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Hands-on experience in people management. (Essential)
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Experience of leading, motivating and developing, large teams with diversified responsibilities for minimum of 2 years. (Essential)
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Possesses experience of establishing and maintaining relationships with senior decision makers. (Essential)
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Good team player. (Essential)
To be successful you will:
Functional Knowledge
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Job holder is expected is to acquire in-depth working knowledge and understanding of the activities undertaken by Liquidity CoE to undertake the above detailed responsibilities. This includes product knowledge of Global Liquidity Solutions and other liquidity services / products offered by the bank.
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Good communication skills – Written & Verbal (Essential)
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Is a change leader to drive and implement changes within the Payments Business Service? (Essential)
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Has in the past, taken difficult decision by keeping global strategy and / or bigger picture in view. (Essential)
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Has the ability to proactively seek, pre-empt and prevent bottlenecks by implementing practical solutions within tight deadlines. (Desirable)
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Understands the detail of the roles of various HDPI functions and can coordinate with multiple parties simultaneously to drive common objectives. (Desirable)
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Evidence of good analytical, statistical and data mining skills to study trends. (Desirable)
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Ability to understand and interpret numeric data and Strong Excel skills. (Essential)
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Attention to detail. (Desirable)
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Proven track record of strong focus towards high levels of Quality and Customer Service. (Essential)
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Ability to multi-task, depending on the criticality of the tasks. (Essential)
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Self - motivated and should be able to work under minimal supervision. (Essential)
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Flexibility to work in different shifts including weekends. (Essential)
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Strong Relationship building skills. (Desirable)
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Quick Learner. (Desirable)
Hsbc.Com/Careers
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
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