Position: Customer Support ExecutiveJob Summary
We are looking for a Customer Support Executive to manage customer inquiries, coordinate vehicle bookings, and ensure smooth communication between customers, drivers, and vehicle owners. The ideal candidate should have excellent communication skills, problem-solving abilities, and a customer-focused approach.
Key Responsibilities
- Handle inbound and outbound customer calls, WhatsApp messages, and emails.
- Assist customers in booking suitable vehicles for house shifting, goods transportation, and business deliveries.
- Coordinate between customers and vehicle owners/drivers to ensure timely vehicle availability.
- Provide accurate information regarding pricing, vehicle types, routes, and service availability.
- Track ongoing bookings and resolve customer issues promptly.
- Follow up with customers regarding booking confirmations and service completion.
- Maintain booking records and customer details in the system.
- Handle customer complaints professionally and ensure satisfactory resolution.
- Support the operations team in managing daily transportation requirements.
- Build and maintain positive relationships with customers and transport partners.
Required Skills & Qualifications
- Good communication skills in English, Hindi, and Odia.
- Basic computer knowledge (MS Office, Google Sheets, Email, CRM tools).
- Strong interpersonal and customer service skills.
- Ability to work under pressure and manage multiple bookings simultaneously.
- Problem-solving and negotiation skills.
- Experience in logistics, transportation, customer support, or call center operations will be preferred.
Preferred Experience
- 0–2 years of experience in Customer Support, Telecalling, Logistics Coordination, or Operations.
- Freshers with excellent communication skills may also apply.
Salary & Benefits
- Competitive salary based on experience.
- Performance-based incentives.
- Career growth opportunities in the logistics industry.
- Friendly and professional work environment.
Share Your CV
Mob-8093088242
[email protected]
Pay: ₹12,000.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
Work Location: In person
