BDE – ServeEazy Software
Job Title: Business Development Executive – ServeEazy
Industry: Mobile & Electronics Repair / Service Centre Software
Experience: 2–5 years
Location: Tirur, Malappuram
Job Purpose
To identify, approach, and acquire mobile, laptop, electronics, and appliance repair/service centres and help them adopt ServeEazy to manage their daily service operations, customers, technicians, inventory, billing, and business performance.
Key Responsibilities
1. Lead Generation & Sales
- Identify mobile and electronics repair shops, service centres, and multi-branch businesses.
- Generate leads through field visits, phone calls, WhatsApp, social media, referrals, and other channels.
- Conduct product demonstrations of ServeEazy.
- Understand the prospect's existing workflow and identify software requirements.
- Convert qualified leads into paid ServeEazy customers.
- Follow up consistently until closure.
2. Industry Understanding
- Understand the practical workflow of a repair/service centre:
- Job card creation
- Device receiving & delivery
- Customer management
- Technician assignment
- Repair status tracking
- Spare-parts/inventory management
- Estimates & billing
- Warranty/AMC tracking
- Service reports
- Customer communication
- Understand common challenges faced by mobile and electronics repair businesses.
3. Product Demonstration
- Give customized ServeEazy demos based on the customer's business.
- Explain how ServeEazy can improve productivity, customer experience, and business control.
- Handle basic product questions and coordinate technical/product support when required.
- Collect customer feedback and communicate product requirements to the internal team.
4. Customer Onboarding
- Assist new customers during initial software setup and onboarding.
- Help customers understand the core features.
- Coordinate with the implementation/support team for training and technical issues.
- Maintain regular communication with newly onboarded customers.
5. Market Development
- Build relationships with repair-shop owners, service managers, technicians, and electronics business owners.
- Identify new market opportunities and potential partners.
- Develop dealer/channel/referral opportunities where applicable.
- Maintain a database of prospects and customers.
Must Have:
- 2–5 years of experience in mobile/electronics repair, service centre operations, or software sales to service centres.
- Good understanding of mobile/electronics repair workflows.
- Strong communication and convincing skills.
- Willingness to travel for field sales.
- Ability to conduct software demonstrations.
- Basic knowledge of CRM/ERP/service-centre software is an advantage.
Good to Have:
- Previous experience selling POS, ERP, CRM, service-centre, or inventory software.
- Experience working with mobile/laptop/electronics service centres.
- Existing relationships with repair shops or service centres.
- Basic understanding of billing, inventory, and accounting workflows.
Email:[email protected]
Call/WhatsApp: 7907735579
Pay: ₹15,000.00 - ₹40,957.42 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Paid time off
Education:
Experience:
- BD/Sales: 2 years (Required)
Work Location: In person
