Job DescriptionFront Office Manager
Company: MPurse Services Private Limited
Location: Navi Mumbai, Maharashtra, India
Employment Type: Full-Time
Department: Administration & Operations
Reports To: Head of Administration / Operations Manager
About MPurse
MPurse Services Private Limited is an RBI-licensed fintech company providing secure, technology-driven digital payment solutions across India. The company offers payment services including Wallets, UPI, Debit & Credit Card solutions, payment collections, bill payments, and business payment infrastructure, with a focus on delivering secure and seamless financial transactions for businesses and consumers.
Position Overview
We are seeking an energetic, professional, and customer-focused Front Office Manager to oversee the daily operations of our reception and front office while ensuring an exceptional experience for visitors, clients, business partners, and employees.
The ideal candidate will serve as the face of MPurse, maintaining a welcoming environment while managing office administration, executive support, vendor coordination, and facility operations with professionalism and efficiency.
Key ResponsibilitiesFront Office Operations
- Manage the reception area and ensure a professional first impression.
- Welcome clients, visitors, partners, and vendors.
- Handle incoming calls, emails, courier deliveries, and correspondence.
- Maintain visitor logs and security protocols.
- Coordinate meeting room bookings and hospitality arrangements.
Office Administration
- Oversee daily office operations and administrative activities.
- Manage office supplies, stationery, pantry inventory, and procurement.
- Coordinate housekeeping, maintenance, and facility management.
- Liaise with vendors for office services and repairs.
- Ensure cleanliness, safety, and smooth functioning of office facilities.
Executive Support
- Assist senior leadership with scheduling meetings and appointments.
- Coordinate travel bookings and logistics when required.
- Prepare meeting rooms and support internal events.
- Handle confidential documents with discretion.
Customer & Stakeholder Coordination
- Act as the first point of contact for walk-in customers and business partners.
- Ensure customer queries are directed to the appropriate departments.
- Coordinate follow-ups with internal teams to ensure timely resolution.
- Maintain professional communication standards.
Administrative Documentation
- Maintain office records and filing systems.
- Prepare administrative reports and MIS as required.
- Manage courier dispatches and document tracking.
- Maintain inventory records and vendor databases.
Compliance & Office Standards
- Ensure adherence to company policies and office procedures.
- Support health, safety, and workplace compliance initiatives.
- Maintain confidentiality of company information and client data.
Required Qualifications
- Bachelor's Degree in Business Administration, Commerce, Hospitality, or related field.
- 2-3 years of experience in Front Office, Administration, Reception, or Office Management.
- Experience in corporate offices, banking, fintech, financial services, or technology companies preferred.
Required Skills
- Excellent communication skills in English and Hindi.
- Strong interpersonal and customer service skills.
- Professional telephone etiquette.
- Excellent organisational and multitasking abilities.
- Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).
- Familiarity with Google Workspace.
- Strong problem-solving abilities.
- High attention to detail.
Preferred Experience
Candidates with experience in any of the following will be preferred:
- FinTech
- Banking
- Financial Services
- Payment Services
- Technology Companies
- Corporate Offices
Key Competencies
- Customer First Mindset
- Professional Appearance & Etiquette
- Time Management
- Communication Skills
- Attention to Detail
- Ownership & Accountability
- Team Collaboration
- Vendor Management
- Confidentiality
- Adaptability
Key Performance Indicators (KPIs)
- Reception and visitor satisfaction.
- Response time to calls and emails.
- Meeting room utilisation and scheduling accuracy.
- Office maintenance and facility uptime.
- Vendor turnaround times.
- Inventory management accuracy.
- Administrative task completion within deadlines.
- Internal stakeholder satisfaction.
Working Hours
- Monday to Friday (with flexibility as required).
- Occasional support during company events or leadership meetings.
Compensation & Benefits
- Competitive salary based on experience.
- Performance-based annual review.
- Health insurance and statutory benefits.
- Professional development opportunities.
- Dynamic, technology-driven work environment.
Ideal Candidate Profile
The successful candidate is a polished and organised professional who thrives in a fast-paced corporate environment. They are approachable, resourceful, and capable of managing multiple priorities while delivering exceptional service to both internal and external stakeholders. Experience in a regulated industry such as fintech, banking, or financial services would be a strong advantage, where professionalism, confidentiality, and operational efficiency are critical.
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
