- Act as the initial contact for IT-related issues (password resets, login problems, connectivity issues).
- Log, categorize, and prioritize tickets; ensure timely resolution.
- Maintain accurate records of issues, resolutions, and user interactions.
- Provide clear, empathetic communication to non-technical users.
- Handling frustrated users calmly and professionally.
- Managing multiple tickets and prioritizing urgent cases.
- Must have international call handling experiences.
- 24/7 Operations: Many service desks require shift work, including nights and weekends.
Job Function
IT INFRASTRUCTURE SERVICES
Role
Network Administrator
Desired Skills
IT IS_Service Desk
Desired Candidate Profile
Qualifications : BACHELOR OF ENGINEERING
