IT-334 - Services Business Analyst in Salesforce - 6-8 Years -Bangalore

Job details

11-05-2026 Bangalore Non Critical

Position Title: Services Business Analyst

Experience level: 6-8 Years

Location: Bangalore

Notice Period: Immediate

Job Description:

Gather, analyze, and document business requirements related to service operations and customer support processes.
Work closely with stakeholders to design and implement solutions using Salesforce and ServiceMax platforms.
Support end-to-end service management processes including:
- Service Sales
- Service Contracts
- Work Order Management
- Dispatching and Scheduling
- Field Service Execution
Collaborate with technical teams for system enhancements, integrations, and release management activities.
Coordinate integrations between Salesforce/ServiceMax and ERP systems such as SAP and Oracle.
Conduct gap analysis, process optimization, and solution recommendations aligned with business goals.
Prepare functional specifications, user stories, process flows, and test scenarios.
Support UAT, defect management, and post-deployment activities.
Ensure smooth communication between global business users and development teams.

Must Have Skills:

Good To Have Skills:

Salesforce Certifications (e.g., Salesforce Administrator, Business Analyst, Service Cloud Consultant)
Experience in Global Service Operations
Digital Transformation Projects
Knowledge of Service Lifecycle Management

Keywords:

ServiceMax, Salesforce, BusinessAnalyst, Salesforce CRM, Field Service Management or FSM, Work Order Management, ERP Integration, UAT, Agile

About Mechispike:

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Best Employee Benefits( https://mechispike.com/employee-benefits/ ) in industry (10 Lakhs Medical Insurance Coverage including Parents @ZERO COST) & Employee reviews ( https://mechispike.com/employee-reviews/)
We have attractive packages for immediate to 30-day joiners & Skilled PLM developers https://mechispike.com/careers/
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