The School Admissions Counselor serves as the first point of contact for prospective families and plays a vital role in driving the school's enrollment. This position is responsible for managing the entire admissions funnel—from initial parent inquiry to final enrollment. The ideal candidate is a warm, highly organized professional who can effectively communicate the school's educational philosophy, curriculum, and culture to parents while ensuring a smooth onboarding experience for students.
Key Responsibilities
- Inquiry Management: Promptly respond to phone, email, and walk-in inquiries from prospective parents. Provide accurate information regarding the school's curriculum (e.g., CBSE, ICSE, IB, or state boards), extracurricular programs, and fee structures.
- Campus Tours & Experience: Conduct engaging and informative school tours for visiting families, showcasing classrooms, sports facilities, and the overall campus environment.
- Application Processing: Guide parents through the application process. Collect and verify required documents, including previous academic transcripts, transfer certificates, and identification.
- Assessments & Interviews: Schedule and coordinate student entrance assessments, observation sessions, and parent interviews with the Principal or academic heads.
- Relationship Building: Act as a dedicated counselor to families, addressing their concerns, managing waitlists, and maintaining regular follow-up communication to keep them engaged.
- Events Coordination: Plan and execute admissions events, such as Open House days, campus fairs, and parent orientation sessions.
- Record Keeping: Maintain accurate and up-to-date records of all inquiries, applications, and enrollments using the school's database or CRM system to track admission targets.
Required Qualifications
- Education: Bachelor’s degree in Education, Business Administration, Communications, or a related field.
- Experience: 1–3 years of experience in school admissions, educational administration, public relations, or a high-level customer service role.
- Knowledge: Familiarity with the local educational landscape and an understanding of different academic boards and teaching methodologies.
Key Skills
- Parent-Centric Communication: Excellent verbal and written communication skills, with the ability to listen empathetically to parents' educational aspirations and concerns for their children.
- Professional Presentation: A polished, welcoming demeanor that leaves a strong positive first impression of the school.
- Organization & Multitasking: Strong administrative skills with the ability to manage multiple family profiles and deadlines simultaneously, especially during peak admission seasons.
- Sales & Persuasion: A subtle but effective approach to highlighting the school's unique value proposition and closing enrollments.
Work Location: In person
