Job Objective
The Processing Officer is responsible for managing client applications end-to-end, ensuring accurate documentation, timely evaluations, and smooth progression through their chosen immigration or career pathway. This role involves a balance of client-facing communication and backend processing, requiring strong organizational skills, attention to detail, and the ability to handle high call volumes while maintaining quality standards.
Specific responsibilities:
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Responsible for managing client applications end-to-end, ensuring accurate documentation, timely evaluations, and smooth progression through their chosen pathway.
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Initiate introductory calls with newly assigned clients within 24 hours.
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Provide an overview of the process and set clear expectations.
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Send a welcome email with call summary and document checklist.
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Connect with 20–25 clients daily via calls to provide updates and maintain engagement.
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Maintain high call quality standards, ensuring professionalism, clarity, and empathy.
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Record call notes and update CRM/processing systems promptly.
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Receive, review, and verify client documents for completeness and accuracy.
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Conduct pre-screening calls to validate client details and pathway alignment.
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Flag discrepancies or missing information and coordinate with the submission team for occupation demand verification.
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Prepare detailed evaluation summaries of client eligibility, qualifications, and occupational fit.
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Recommend suitable occupations/countries based on opportunities.
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Finalize evaluations within one week of client sign-up.
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Share validated profiles with Resume Marketing team for CV preparation.
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Conduct mock interviews to prepare clients for employer interactions.
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Track resume marketing activities including submissions, follow-ups, and employer responses.
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Provide clients with updates every 10 days on progress, responses, and feedback.
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Maintain accurate records of client interactions, evaluations, and submissions.
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Escalate delays, risks, or process gaps to management promptly.
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Prepare Strategy Reports (post-service validity) with insights, challenges, and recommendations.
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Prepare Final Reports (end of service validity) summarizing the complete client journey and outcomes.
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Strong communication skills with ability to handle high call volumes.
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Proven ability to maintain professional call quality (tone, clarity, empathy).
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Attention to detail and accuracy in documentation.
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Ability to manage 20–25 client calls daily alongside backend processing tasks.
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Strong time management and multitasking ability.
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Knowledge of compliance standards, documentation processes, and data protection policies.
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Understanding of work visa processes for Ireland, USA, Spain, Luxembourg, Turkey, and UAE.
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Problem-solving, escalation handling, and reporting skills.
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Familiarity with international recruitment or immigration processes is an advantage.
KEY INTERNAL INTERFACES KEY EXTERNAL INTERFACES
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Processing Head Clients
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Processing Manager
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Processing Team
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HR team
