- Monitor and audit calls, chats, and patient interactions.
- Ensure proper patient handling, empathy, and professional communication.
- Maintain quality standards and process compliance.
- Identify communication gaps and provide feedback/coaching.
- Monitor CRM updates, follow-ups, and patient coordination quality.
- Prepare QA reports and highlight improvement areas.
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
