Job Summary
The Customer Care Manager (CCM) is responsible for managing customer satisfaction, handling customer complaints, improving service quality, and ensuring an excellent customer experience throughout the sales and after-sales journey. The role requires strong leadership, CRM knowledge, and dealership operations experience.
KEY RESPONSIBITIES
- manage customer queries and concerns with professionalism
- Ensure high customer satisfaction and service excellence
- Handle escalations and feedback effectively
- Coordinate with service and operations teams
- Drive customer retention and experience improvement
REQUIREMENT
- Automobile experience is mandatory (minimum 5 years)
QUALIFICATION
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
