Key Responsibilities
Billing & Transactions
- Receive and process customer orders at the counter
- Bill customers accurately using the POS billing system
- Accept payments via cash, credit/debit card, UPI, wallets, and vouchers
- Issue receipts and provide correct change to customers
- Process discounts, offers, coupons, and loyalty points as applicable
- Handle bill modifications, voids, and cancellations with supervisor approval
Cash Management
- Maintain and balance the cash drawer throughout the shift
- Perform shift opening and closing cash counts
- Report any cash discrepancies immediately to the supervisor
- Maintain petty cash register with proper documentation
- Ensure daily cash handover to the cash office with supporting reports
Customer Service
- Greet every customer warmly and professionally
- Assist customers with menu queries, combo offers, and pricing
- Handle customer complaints or billing disputes calmly and escalate when needed
- Ensure fast and efficient service especially during peak hours
- Maintain a positive and welcoming counter environment
Operations & Compliance
- Ensure the counter and billing area is clean, organized, and stocked
- Maintain stationery — receipt rolls, bill folders, tokens, etc.
- Follow hygiene, safety, and cash handling SOPs at all times
- Coordinate with kitchen and floor staff for smooth order flow
- Assist in daily and weekly sales report preparation
- Support stock and inventory checks at the counter
Required Qualifications
- Minimum 10+2 ; Bachelor's degree preferred
- 0–2 years of experience in a cashier or billing role
- Prior experience in F&B, hospitality, or retail is an advantage
- Freshers with good communication skills are welcome to apply
Key Skills & Competencies
- Proficiency in POS billing software (Petpooja, Posist, MICROS, etc.)
- Basic math and numerical accuracy
- Fast and accurate cash handling ability
- Good communication in English and local language
- Honest, reliable, and detail-oriented
- Ability to work under pressure during rush hours
- Team player with a positive attitude
Working Conditions
- Shift-based work including mornings, evenings, weekends, and holidays
- Standing for extended periods at the counter
- Fast-paced environment with high customer footfall during peak hours
Pay: ₹8,140.40 - ₹19,000.00 per month
Work Location: In person
