We're Hiring | Customer Service Advisor
Location: Turbhe, Navi Mumbai
Shift: 1:00 PM to 9:30 PM (UK Shift)
Week Offs: Rotational Week Offs
Work from Home: Eligible for 2 days/week WFH after completion of 3 months from DOJ
We're looking for a Customer Success Associate to join our Enquiries & Service team and support customers across a range of service, leasing, insurance, and maintenance-related queries.
What You'll Be Doing:
- Handling inbound customer calls and resolving queries
- Booking vehicle services and inspections
- Managing complaints and escalating issues when required
- Maintaining accurate CRM records and case notes
- Coordinating with internal teams for timely resolution
- Delivering a positive customer experience on every interaction
What We're Looking For:
- Experience in Customer Service, Call Centre, or Phone Support roles
- Excellent English communication and listening skills
- Strong problem-solving and customer-handling abilities
- Comfortable managing multiple systems while on calls
- Basic knowledge of CRM tools and Microsoft Office
- Experience in vehicle leasing, insurance, or automotive services is a plus
Join a fast-growing global business supporting one of the UK's leading mobility companies and build a rewarding career in customer success.
Pay: Up to ₹550,000.00 per year
Benefits:
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Vashi, Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:
- International voice process: 1 year (Required)
Work Location: In person
