Job Description: Ecommerce Executive
Company: Saraaya Role: Ecommerce Executive (Ecommerce Operations & Social Media) Experience Required: 0–2 years Employment Type: Full-time Reports To: Founders
About Saraaya
Saraaya is a D2C premium brand in home decor category, We're a fast-growing, founder-led brand looking for someone who wants to learn and grow across ecommerce, marketing, and customer experience.
Role Overview
We're looking for a hands-on Ecommerce Executive to manage day-to-day ecommerce operations and social media for Saraaya. This is a broad, execution-focused role suited to someone early in their career who is organized, digitally savvy, and comfortable juggling multiple platforms and priorities in a small, fast-moving team.
Key Responsibilities
Ecommerce Operations
- Manage the Ecommerce store — product listings, pricing, inventory updates, and catalog accuracy
- Track and coordinate order processing, shipping, and fulfillment with logistics partners
- Monitor stock levels and flag low-inventory or fast-moving SKUs (e.g., Family Pack)
- Handle returns, replacements, and order-related issue resolution
- Maintain basic sales and performance trackers/reports
Social Media & Content
- Manage day-to-day posting across Instagram, Facebook, and other brand social channels
- Coordinate content calendars in line with brand campaigns and promotions
- Support influencer/creator coordination — briefs, content tracking, follow-ups
- Engage with comments, DMs, and community interactions in the brand's voice
- Assist with basic creative asset organization (images, reels, captions)
Customer Communication
- Manage WhatsApp and other customer communication channels in a warm, premium, customer-first tone
- Respond to customer queries related to orders, products, and general support
- Escalate complex issues to the founder/relevant team member
Marketing Support
- Assist with basic Meta Ads operations (creative uploads, campaign monitoring, reporting) as needed
- Support execution of marketing and promotional campaigns across platforms
- Coordinate with external vendors/freelancers (designers, photographers, agencies) as required
Requirements
- 0–2 years of experience in ecommerce, D2C, digital marketing, or social media (internships count)
- Familiarity with Shopify/ Amazon/ Flipkart or similar ecommerce platforms (or strong willingness to learn quickly)
- Comfortable with Instagram/Facebook business tools; basic understanding of Meta Ads is a plus
- Strong written communication skills — able to write in a brand-appropriate tone
- Highly organized, detail-oriented, and comfortable managing multiple tasks simultaneously
- Basic proficiency with Excel/Google Sheets and tools like Canva
- Self-starter attitude — comfortable working in a small, founder-led team with high ownership
Good to Have
- Prior experience with D2C or home decor/lifestyle ecommerce brands
- Experience coordinating with influencers/creators
- Basic photo/video editing skills
What We Offer
- Direct mentorship from the founder and hands-on exposure across all functions of a growing D2C brand
- Fast-paced learning environment with real ownership of projects
- Competitive compensation based on experience
Pay: ₹5,000.00 - ₹12,000.00 per month
Work Location: In person
