Education Qualification :
Engineer - B.E / B.Tech / MCA
Skills :
Primary -> Technology | Application Monitoring and Tools | 3 - Experienced
Primary -> Technology | IT Service Management | Recording and Responding to Incidents Incident Management and Triaging | 3 - Experienced
Secondary -> Technology | ITSM Tool | 2 - Knowledgeable
Secondary -> Technology | Database Query Tools / Languages | PL/SQL Database Query Tools / Languages | Transact-SQL | 2 - Knowledgeable
Tertiary -> Technology | Cloud Services Basics - Azure, AWS | 2 - Knowledgeable
Tertiary -> Technology | Programing Basic, Programming concepts (Java, .NET) | 2 - Knowledgeable
Tertiary -> Technology | PowerShell Scripting | 2 - Knowledgeable
Delivery Skills :
1.Supervise all alerts related to application, Database, and system components and provide services proactively.
Triage Incident and service requests to concern team.
Perform root cause assessment and debug all issues on server domain, and availability of applications.
Provide trends to prevent occurrence of incidents, problems, errors, and improve overall performance.
Coordinate with teams and resolve all complex application and system issues.
Must be able to see opportunities for improvement, take ownership and work closely with development team to drive enhancements
Track and report service health metrics, SLA and OLA
Should have Excellent Verbal and Written communication skills along with Problem-solving attitude and attention to detail
