The Front Office Executive is the first point of contact for guests. They are responsible for delivering excellent customer service, handling check-ins/check-outs, managing reservations, and ensuring a smooth guest experience.
Guest Handling
- Welcome guests warmly and professionally upon arrival
- Handle check-in and check-out procedures efficiently
- Address guest queries, complaints, and special requests
- Ensure high levels of guest satisfaction
Communication
- Answer phone calls, emails, and online inquiries
- Provide accurate information about hotel services, rooms, and tariffs
- Coordinate with housekeeping, F&B, and maintenance teams
Reservations & Billing
- Manage room bookings (walk-ins, online, phone)
- Maintain reservation records in PMS (Property Management System)
- Handle billing, payments, and invoices accurately
- Ensure proper cash handling and daily reports
Administrative Work
- Maintain guest records and registration details
- Prepare daily reports (occupancy, arrivals, departures)
- Ensure compliance with hotel policies and procedures
Safety & Compliance
- Verify guest identity and documentation (ID proof)
- Follow security and safety procedures
- Handle emergency situations calmly
Required Skills
- Excellent communication and interpersonal skills
- Customer service orientation
- Basic computer knowledge (PMS, MS Office)
- Problem-solving ability
- Professional appearance and attitude
Qualifications
- Graduate in Hotel Management or any relevant field
- Experience: 1–3 years in hotel front office (preferred)
Working Conditions
- Rotational shifts (including night shifts)
- Weekends and holidays required
Key Performance Indicators (KPIs)
- Guest satisfaction scores
- Check-in/check-out efficiency
- Accuracy in billing
- Handling guest complaints
Job Types: Full-time, Permanent, Fresher
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Life insurance
- Provident Fund
Work Location: In person
