We're Hiring: Support Executive
Note: This is an On-Site job Location: Bangalore
Experience: 1 - 2 years
Company: Kanishka Software Private Limited
About us:
Kanishka Software Private Limited is a technology solutions firm established by a team of professionals with extensive experience in Business process consulting and software development.
Responsibilities:
- Manage Application implementation and training at the site Resolving IT issues in a timely manner.
- Communicating with coworkers to diagnose the problem.
- Troubleshooting and resolving issues with our IT systems when they arise.
- Monitor Customer complaints and reach out to provide assistance.
- Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Ensuring that the most critical issues are resolved first.
- Documenting common support procedures Reports submission on time Work closely with the development team to ensure that the software meets the specified requirements.
- Providing feedback and recommendations for improvement.
Requirements:
- At least 1 years of experience in an IT support role or similar position.
- Strong knowledge of computer hardware and software
- Proficient in troubleshooting and resolving technical issues.
- Familiarity with operating systems such as Windows, macOS, and Linux.
- Experience with Active Directory, user account management, and password resets.
- Excellent communication and customer service skills.
- Ability to work independently and prioritize tasks effectively.
- Proficient in Microsoft O365.
Pay: ₹25,000.00 - ₹28,000.00 per month
Application Question(s):
- Do you have experience handling customer support queries & resolving issues?
- Do you have experience in hardware & software troubleshooting?
- Do you have experience in manage application implementation & resolves tickets?
- Are you comfortable with a complete work from client site?
- What is your current CTC?
- What is your expected CTC?
- How many years of experience your have?
- We must fill this position urgently. Can you start immediately?
- What are the languages you aware of?
Work Location: Hybrid remote in Bangalore City, Bengaluru, Karnataka
