*Position:* Quality Head
*Location:* Gurugram
*Industry:* Automotive Electronics Manufacturing
*Preferred Industry:* Automotive Electronics Manufacturing (Mandatory)
## Key Responsibilities
### 1. Customer Quality (OEM Customers)
* Lead customer quality management for OEM customers.
* Handle customer complaints using structured problem-solving methodologies (8D, 5 Why, Fishbone, CAPA).
* Drive complaint closure within agreed timelines.
* Conduct customer visits and quality reviews.
* Improve customer satisfaction through preventive quality initiatives.
2. Process Quality / Line Quality
* Ensure quality assurance across all manufacturing processes.
* Monitor in-process quality parameters and reduce defects.
* Lead process audits and implement corrective and preventive actions.
* Improve First Pass Yield (FPY), reduce rejection and rework.
* Ensure adherence to Control Plans, SOPs, PFMEA, and Process Flow.
3. Incoming Quality Control (IQC) & Supplier Quality
* Lead IQC activities for incoming materials and electronic components.
* Develop and monitor supplier quality performance.
* Conduct supplier audits and supplier process capability assessments.
* Drive supplier corrective actions and continuous improvement.
* Manage supplier quality issues and coordinate with procurement and engineering teams.
4. Quality Systems & Compliance
* Ensure compliance with *IATF 16949, ISO 9001*, and other applicable quality standards.
* Lead Internal Audits, External Audits, Customer Audits, and Certification Audits.
* Maintain quality documentation and ensure compliance with customer-specific requirements.
* Drive CAPA implementation and continual improvement initiatives.
5. Supplier Issue Management
* Review and resolve supplier quality concerns.
* Conduct supplier quality review meetings.
* Develop supplier improvement plans.
* Ensure timely closure of supplier non-conformities.
6. Team Leadership
* Lead and mentor the Quality, IQC, Process Quality, and Supplier Quality teams.
* Define departmental KPIs and monitor performance.
* Build a culture of quality and continuous improvement.
Required Skills
* Strong knowledge of Automotive Quality Systems.
* Customer Complaint Handling (OEM).
* Supplier Quality Management.
* Process Quality & Manufacturing Quality.
* Incoming Quality Control (IQC).
* Root Cause Analysis (8D, 5 Why, Fishbone, CAPA).
* APQP, PPAP, FMEA, SPC, MSA, Control Plan.
* Internal & External Audits.
* Strong analytical and leadership skills.
* Excellent communication and stakeholder management.
Qualifications
* B.E./B.Tech in Electronics, Electrical, Mechanical, Industrial Engineering, or equivalent.
* Quality certifications such as Lead Auditor (IATF/ISO), Six Sigma Green Belt/Black Belt are preferred.
Experience
* *20–25 years* of experience in Automotive Electronics Manufacturing.
* Minimum *5 years in a leadership role* managing Quality functions.
* Experience handling OEM customers and automotive quality requirements is mandatory.
Mandatory Requirements
* Automotive Electronics Manufacturing experience only.
* Experience with OEM customers.
* Expertise in Customer Complaints Management.
* Strong Process Quality and Line Quality experience.
* Hands-on IQC and Supplier Quality management.
* Experience handling Supplier Quality Issues.
* Must have worked in an *IATF 16949 and ISO-certified organization*.
* Strong knowledge of APQP, PPAP, FMEA, SPC, MSA, and CAPA.
* Experience leading customer, supplier, and certification audits.
Pay: ₹1,500,000.00 - ₹3,000,000.00 per month
Work Location: In person
