Terra Rex Realty is looking for a proactive and customer-focused Customer Relationship Executive (CRE) to manage customer relationships, provide timely support, and ensure a smooth customer experience throughout the real estate journey.
Key Responsibilities
- Handle customer queries and provide timely resolutions.
- Maintain regular communication with customers through calls, WhatsApp, and emails.
- Coordinate with the Sales, CRM, Accounts, Legal, and Operations teams.
- Maintain accurate customer records and update CRM systems regularly.
- Follow up with customers regarding documentation, payments, agreements, possession, and other project-related matters.
- Handle customer complaints professionally and ensure proper escalation and resolution.
- Coordinate site visits, meetings, and customer interactions when required.
- Maintain proper records of customer communication and follow-up activities.
- Support customer retention and improve overall customer satisfaction.
- Prepare regular reports regarding customer follow-ups, complaints, and pending matters.
- Ensure professional and timely communication with all customers.
Required Skills & Qualifications
- Graduate in any discipline.
- 1–3 years of experience in Real Estate, CRM, Customer Service, or Relationship Management preferred.
- Excellent communication and interpersonal skills.
- Good command of English and Hindi; Punjabi will be an added advantage.
- Strong follow-up and coordination skills.
- Proficiency in MS Office and basic CRM software.
- Ability to handle customer concerns calmly and professionally.
- Good organizational and problem-solving abilities.
Key Competencies
- Customer-focused approach
- Professional communication
- Strong follow-up skills
- Team coordination
- Problem-solving ability
- Patience and a positive attitude
- Attention to detail
Salary & Benefits
- Salary: As per experience and interview performance.
- Professional work environment.
- Career growth opportunities.
- Training and development opportunities.
- Opportunity to work with a growing real estate organization.
Pay: ₹18,000.00 - ₹25,000.00 per month
Application Question(s):
- How many years of experience do you have in Customer Relationship Management or the Real Estate industry?
- Have you worked with any CRM software or customer management system? If yes, please mention the name of the software.
- Are you comfortable making regular customer calls and maintaining proper follow-up records?
- What is your current salary, expected salary, and notice period?
Education:
Experience:
- Customer relationship Executive: 1 year (Required)
- CRM software: 1 year (Required)
Language:
Location:
- Mohali, Punjab (Required)
Work Location: In person
